Case Study : Frontier
Mosaic hired me to helm the design side of Frontier, the codename for their internal care provider management suite. The existing app had been developed for another company by a third party studio and Mosaic had purchased it and was making it their own.
As the Product Designer, I was in charge of UX wireframing and primary design language for Phase 1. It was critical that the Phase 1 deliverables captured the core functionality of the app, set interaction patterns and provide guideposts for later development. I had to adapt to shifting priorities and requests for rapid design changes thanks to the short and ambitious timeline, but successfully delivered everything ahead of schedule.
For this case study, I’m focusing on the wireframing portion of the project.
Mosaic was seeking to eliminate complexity around the onboarding and care administration for their providers. The existing application was confusing and navigation required extensive memorization as there wasn’t a clear flow or intuitive menus. It had been designed for a different organization and while Mosaic had tried to bend it to their unique workflows, it was clear an overhaul was in order.
Mosaic purchased the rights to the software and hired a team of designers and developers to transform it into the tool they needed.
From the ground up, the emphasis was always on human-centered design. Mosaic’s mission is one of focused care and compassion, and I wanted to capture that in the user experience. The primary hardware platforms for Frontier was tablets and laptops, so wireframes were laid out with a smaller screen real estate in mind.
I leaned heavily on simple cards and an economy of information on each screen. Our userbase was primarily adults 30-60 years old who aren’t very tech savvy, so it was critical to keep everything clear and simple so users could do their work without getting lost in menus and nested screens.
You can also see a lot of that same emphasis in the content design around buttons and helper text. I focused on friendly, simple and natural language to lend a conversational tone to screens. The idea was to helping gently guide the care provider through each workflow as if a trusted friend was assisting.
This project was an enjoyable challenge in one of my favorite arenas: making software simple and intuitive for non-technical users. I relied heavily on uncluttered screens, clear action steps and friendly content design to guide our users through the screens. My design work laid the foundations for the in-house design and engineering teams to take the torch and run, turning Frontier into a powerful suite of tools for their care providers.